What is Lifetime Exchange and Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for. Please note that the Lifetime Exchange and Buy-Back policy is for only select partner brands products. The same is highlighted the product page (in the product information section) along with all the other applicable policies.
For the select brands, we offer:
- For all Jewellery – 90% of the prevailing market value of materials (metal, diamonds and gemstones) used in the product. No making charges/ stamping charges/ design charges will be paid.
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of khodoo.in and the partner brand. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
What is the procedure for availing this Policy?
You can get in touch with our Customer Care team by emailing us at firstname.lastname@example.org.
Are there any charges for shipping the product?
We offer FREE return shipping within the Lifetime Exchange and Buyback policy.
What are the conditions for the Policy?
- The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.
- In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.
- The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.
- Customers can email at email@example.com
- We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
- Please note that warranty service rendered is not chargeable. However, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
- We offer One Free Shipping (within India) for such requests. For all further requests, the shipping charges shall be borne by the Customer.
- The policy is deemed void if any other third party jeweller has worked on it.