What is Easy Returns and Exchange Policy?
To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Khodoo.in. Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.
The time frame for claiming our Easy Returns and Exchange Policy for each partner brand is mentioned on the product page (in the product information section) along with all the other applicable policies.
- For all Jewellery – 100% refund/exchange for the invoice value of the product within the policy time frame
What is the procedure for availing this Policy?
- Email us at firstname.lastname@example.org and place your exchange/ return request.
- Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
- Please ensure that you do not give open packets to our representative who comes to collect the product.
- Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further returning/exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you.
Are there any charges for shipping the product?
We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What are the conditions for the Policy?
- Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.
- The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.
- In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
- The policy is applicable for orders delivered within India only.
- Our products are also available at marketplaces like Amazon.in, Snapdeal.com and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. WearYourShine.com will not be able to directly process Easy Returns and Exchange in such cases.